client engagement manager
Steve graduated from McMaster University with a dual major (B.Comm: Marketing, Psychology) and has since continued his education in communication, leadership, usability and software design. Steve is a passionate and creative individual with a broad range of business experience covering senior roles in sales and marketing, project management and customer experience strategies and design.
Steve pursues process excellence and has worked with GCG clients in the Technology, Healthcare and Finance sectors such as VISA, BCE Emergis and Cancer Care Ontario. He also supports our Career Coaching and HR Consulting team in client productivity, growth and retention strategies.
His career in web project management started with Scotiabank in 1997 as the first full-time manager of their public website. Other progressive positions followed, focusing on web-based financial applications for banks and debit and credit card companies. His work with start-ups provided a broad perspective in a variety of ventures including technology, real estate, software and website development.
Two years as a mentor to small businesses helped hone his skills in consulting. Sales experience spanned bank services, personal and group insurance, business contact databases as well as office equipment where he won a company-wide sales contest. Marketing experience includes consulting for many companies in a variety of fields such as technology, online marketing, education, healthcare and strategic business growth. He has created dramatic growth for clients using online marketing strategies.
Personal passions embrace innovation, inventing new products, playing competitive hockey, music and courses in leadership, coaching and communication.